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Shipments and deliveries and returns

Shipments and deliveries

Packages are generally shipped within 2 days after receipt of payment. They are shipped with tracking number and off without signature. Packages can also be shipped and delivered against signature. Please contact us before choosing this method of delivery because it means additional costs. Whatever the delivery method chosen, we send you a link to track your package online.

Shipping charges include preparation and packing costs and postage. Preparation costs are fixed, whereas transport fees vary according to the total weight of the package. We recommend you to group all your items in one order. We can combine two orders placed separately, and shipping charges apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items. boxes dimensions are appropriate and your items are properly protected.

Delivery MethodDelivery and shipping feesProcessing timeProcessing shipmentDelivery area
Post expressFree1 - 3 days10 à 21 daysEurope

Post Express  - Express delivery: estimated processing time between 1 to 3 days, and delivery time between 10 to 21 days after shipment of the package. delivery area Europe. prompt delivery with signature and buyer satisfaction guarantee.

Returns policy package

An order or package does not suit you? Nothing's easier ! To send a parcel at Frenzymarket please contact one of our consultants by phone or mention the return mail or directly from your account. Your satisfaction is our priority we are present at your side so that your experience in Frenzymarket is simple, fast and effective!

Should the goods be returned to China?

Products and articles must be returned to our warehouse located in China, from receipt of goods by our study center, we will proceed to process your order namely an exchange or refund. Processing times may vary depending on the receipt of the product by our teams.

The package return address is:

EGOGO SARL

70 AVENUE VICTOR HUGO

FASHION CENTER LOT 269

93300 AUBERVILLIERS

I've changed my mind and I want to return the products, what should i do ?

Items that are free from defects may be returned within 30 days from the date of receipt of the order. Any items that have been worn or used can not be returned. Some products may not be returned for sanitary hygiene and quality control reasons. (Makeup, bathroom, laundry ...)

Items must imperatively be returned to their original state without being used, equipped with all tags and packed in their original packaging. Upon receipt of the package and treatment service after sales solution will be offered.

Items received damaged or has a defect:

The items are guaranteed against manufacturing defects for a period of 30 days from the date of receipt of the order. If the product has defects or damaged and contact customer service to open a claim, we will propose the most suitable solution. All shipping costs will be borne entirely by Frenzymarket. Returns fees for products having suffers no fault remains entirely at the customer. For further information, please consult our Frequently Asked Questions.

Customs and import taxes

In the interests of transparency with all the customers, you will find all the elements for orders placed from abroad and controls that are likely to be carried out on all of your orders on Frenzymarket. Please consult the "Customs and duties" for any question relating to possible additional charges.